Shipping Policy for GigiToyBaby.com

Effective Date: January 11, 2025

At GigiToyBaby.com, we are committed to providing fast and reliable shipping for all of our customers. This Shipping Policy outlines our procedures, shipping methods, and delivery timeframes to ensure a smooth shopping experience.

1. Shipping Methods and Options

We offer a variety of shipping options to ensure that your order arrives in a timely manner. Shipping fees are calculated based on the weight and size of your order, as well as your shipping location. At checkout, you can select the shipping method that best suits your needs.

  • Standard Shipping: Typically takes 5–7 business days for delivery within the United States.
  • Expedited Shipping: Available for faster delivery, typically taking 2–3 business days.
  • Same-Day Shipping: Available for orders placed before 12:00 PM PST, excluding weekends and holidays. Same-day shipping is subject to availability and order volume.

2. Processing Time

All orders are processed within 1–2 business days of receiving your order. Orders are processed and shipped Monday through Friday, excluding weekends and holidays. If you place an order during a holiday or peak season, please expect slight delays in processing and shipping times.

3. Shipping Destinations

Currently, we offer shipping within the United States only. We do not ship internationally at this time. Orders are shipped from our warehouse located in Canyon Country, California.

4. Shipping Costs

Shipping costs are calculated at checkout based on the weight and size of your order and the destination. Shipping fees will be displayed before you confirm your order. We occasionally offer free shipping promotions, which will be noted on our website or during checkout.

5. Order Confirmation and Tracking

Once your order has been processed and shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your package through the carrier’s website.

If you do not receive your tracking number or shipping confirmation within 2 business days of placing your order, please contact us at info@gigitoybaby.com for assistance.

6. Delivery Times

Delivery times vary depending on the shipping method selected and your location. Please allow additional time for orders placed during peak shopping seasons, holidays, or due to unforeseen carrier delays. Below are estimated delivery times:

  • Standard Shipping: 5–7 business days
  • Expedited Shipping: 2–3 business days
  • Same-Day Shipping: Delivered on the same business day if the order is placed before 12:00 PM PST.

Please note that these delivery times are estimates and not guaranteed, as delays can occur due to factors outside of our control, such as weather conditions, holiday seasons, and carrier issues.

7. Address Accuracy

Please ensure that your shipping address is accurate and complete. We are not responsible for delays or issues caused by incorrect or incomplete address information. If you realize that there is an error in your address after placing your order, please contact us as soon as possible at info@gigitoybaby.com to correct the information before the order is processed.

8. Shipping Restrictions

We currently only ship to physical addresses within the United States. We do not ship to P.O. Boxes, APO, FPO, or international addresses. Please ensure you enter a valid residential or business address at checkout.

9. Shipping Delays

While we strive to meet our delivery timelines, shipping delays can occur due to various reasons, such as:

  • High demand or order volume during holidays or promotions.
  • Weather-related disruptions.
  • Carrier issues or strikes.
  • Incorrect address information provided at checkout.

If your order is delayed, please use your tracking number to check for any updates from the carrier. If there are further concerns, you may contact our customer support team at info@gigitoybaby.com.

10. Lost or Stolen Packages

GigiToyBaby is not responsible for lost or stolen packages once the carrier has delivered the order. However, if you believe your package was lost or stolen, please contact the carrier directly using the tracking information provided. If the carrier confirms that your package was delivered, you may need to file a claim with the shipping provider.

For assistance or further inquiries, feel free to contact us at info@gigitoybaby.com.

11. Returns and Exchanges

If you are not completely satisfied with your purchase, you may initiate a return following our Return and Refund Policy. Please note that the customer is responsible for the cost of return shipping unless the return is due to a defective product or an error on our part.

12. Customer Support

If you have any questions or concerns about shipping, delivery, or your order, our Customer Support team is here to assist you. You can reach us by:

We are committed to ensuring your satisfaction and making your shopping experience as smooth as possible.