Refund and Returns Policy for GigiToyBaby.com

Effective Date: January 11, 2025

At GigiToyBaby.com, we strive to provide the best quality products and exceptional customer service. However, if for any reason you are not completely satisfied with your purchase, we are here to help. This Refund and Returns Policy outlines the procedures and guidelines for returning items and receiving refunds.

Return Eligibility

We want you to be satisfied with your purchase. Returns are accepted for unused, unopened, and undamaged products within 30 days from the date of purchase. To ensure your return is processed smoothly, please ensure the following conditions are met:

  • The product must be in its original, undamaged packaging.
  • The product must be unused and in resalable condition.
  • You must provide the original proof of purchase, such as a receipt or order confirmation.

Return Process

To initiate a return, please follow these simple steps:

  1. Contact Us: Reach out to our Customer Support team at info@gigitoybaby.com or call (661) 251-4027 to request a Return Authorization (RA) number. Our team will provide you with the necessary instructions and an RA number to include with your return.

  2. Package the Item: Securely pack the product in its original packaging (if available) to avoid any damage during return shipping. Ensure that the RA number is written clearly on the return package.

  3. Return Shipping: Ship the item back to us at the following address:
    GigiToyBaby.com
    26742 Isabella Pky #203, Canyon Country, California (CA), 91351
    RA Number: [provided by customer support]

    Please Note: You are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., receiving a defective or incorrect product). We recommend using a trackable shipping service to ensure the safe return of your item.

  4. Processing Your Return: Once we receive the returned product, we will inspect it to ensure it meets our return conditions. You will be notified via email once your return is processed.

Refunds

If your return is approved, we will process a refund to the original payment method within 5–10 business days. Please note that:

  • Refunds will be issued for the cost of the product only. Shipping fees, including the initial shipping charge, are non-refundable.
  • It may take several business days for the refund to appear in your account, depending on your bank or payment provider.

Exchanges

We do not offer direct exchanges. If you wish to exchange an item for another, please follow the return process to receive a refund for the returned item. Then, you can place a new order for the item you want. Please be aware that pricing and availability may differ at the time of the exchange.

Damaged or Defective Items

We take great care in ensuring that our products are delivered in perfect condition. However, if you receive a damaged or defective item, please contact us immediately at info@gigitoybaby.com or (661) 251-4027 within 7 days of receiving the item. We will:

  • Provide you with a prepaid return label at no cost to you.
  • Offer a full refund or replacement, based on your preference and item availability.

Please provide photos of the damaged or defective item to assist us in processing your return quickly.

Non-Returnable Items

Certain items are not eligible for return, including:

  • Products that have been opened, used, or are no longer in resalable condition.
  • Custom or personalized items that have been made to your specifications.
  • Gift cards or promotional items.
  • Sale or clearance items (unless otherwise specified).

Please check the product description and details carefully before making your purchase.

Cancellations

If you need to cancel your order, please contact us as soon as possible at info@gigitoybaby.com. Once an order has been processed and shipped, it cannot be canceled. However, you can still return the item once it is delivered, following the standard return process.

How to Contact Us

If you have any questions regarding our Refund and Returns Policy, or if you need assistance with a return or refund, please don’t hesitate to contact us:

GigiToyBaby.com
26742 Isabella Pky #203, Canyon Country, California (CA), 91351
Phone: (661) 251-4027
Email: info@gigitoybaby.com
Website: gigitoybaby.com

We are here to assist you and ensure your satisfaction with every purchase.